Our commitment to data protection under UK GDPR
Last updated: January 2024
Keen-mountain is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we meet our obligations under these regulations.
For the purposes of UK GDPR, Keen-mountain acts as the data controller for personal information collected through our website and during the provision of our services.
Contact details:
Keen-mountain
47 Meridian Business Centre
London, EC2A 4BQ
United Kingdom
Email: [email protected]
We process personal data only where we have a lawful basis to do so. The lawful bases we rely on include:
Where you have provided clear, affirmative consent to the processing of your personal data for specific purposes. You may withdraw consent at any time by contacting us.
Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
Where processing is necessary for compliance with a legal obligation to which we are subject.
Where processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
Under UK GDPR, you have the following rights in relation to your personal data:
You have the right to obtain confirmation as to whether we process your personal data and, if so, to access that data along with certain supplementary information.
You have the right to have inaccurate personal data rectified and incomplete data completed.
You have the right to request the deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected.
You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contract and carried out by automated means.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing which produces legal effects or similarly significantly affects you.
To exercise any of your data protection rights, please contact us using the details above. We will respond to your request within one month. In complex cases, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for it.
We may request verification of your identity before processing your request to ensure we are disclosing information to the correct person.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities or transfers to countries with adequate data protection laws.
Where processing is likely to result in a high risk to your rights and freedoms, we conduct Data Protection Impact Assessments to identify and minimise data protection risks.
We maintain records of our processing activities as required under Article 30 of the UK GDPR, including details of the purposes of processing, categories of data subjects and personal data, recipients, and retention periods.
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
We may update this GDPR compliance information from time to time. Any material changes will be posted on this page with an updated revision date.