Keen-mountain

Last updated: January 2024

Introduction

Keen-mountain ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website keen-mountain.com or engage our services.

Please read this privacy policy carefully. By using our website or services, you consent to the practices described herein.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

Complete contact or booking forms on our website
Correspond with us via email
Engage our consulting services
Subscribe to our newsletter or updates

This information may include your name, email address, postal address, property details, and information about your energy systems and consumption.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To respond to your enquiries and fulfil your requests
To send administrative information, such as appointment confirmations
To personalise your experience on our website
To analyse website usage and improve our content
To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Consent: Where you have given clear consent for us to process your personal data for specific purposes
Contract: Where processing is necessary for the performance of a contract with you
Legal obligation: Where processing is necessary for compliance with legal obligations
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

For clients who engage our services, we typically retain records for seven years following the completion of services to comply with professional and legal obligations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service providers: With trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality obligations
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with any merger, sale of company assets, or acquisition

Your Rights

Under UK data protection law, you have the following rights:

Access: The right to request copies of your personal data
Rectification: The right to request correction of inaccurate data
Erasure: The right to request deletion of your data in certain circumstances
Restriction: The right to request restriction of processing
Portability: The right to receive your data in a portable format
Objection: The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Keen-mountain
47 Meridian Business Centre
London, EC2A 4BQ
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.